I am now regularly dealing with people who have been scammed by criminals who ring up and suggest they are from the likes of BT, Microsoft, Amazon and even the police. I cannot re-iterate enough that if someone wants to be connected to your computer to “help” you then IT IS A SCAM!!
If you are reading this then you are probably already aware. The key is to tell those around you NOT to accept the call, no matter how plausible it sounds.
“My computer is running slow” is something I regularly hear, which is not surprising given the expectation that I will resolve the situation. However, my first response is somewhat unexpected by most, as it is simply to update the computer.
Microsoft seem to have created ‘sulk mode’ within Windows 10, when it does not get the attention it is looking for. Often a slow, sluggish performance is simply an attempt to draw notice to the fact a Windows Update requires a restart of the computer. Now, that’s a RESTART and not Shut Down. This can go unnoticed for several weeks, during which time the computer becomes slower and slower to respond. The view of the user is that there is a fault, whereas the reality of the situation is that the computer is just going to be slow to cooperate until Windows Updates are applied.
If your computer is running slow (or even if not, but you would like to check anyway):
- Click on Start (bottom left corner)
- Click on Settings (the Cog two update from Start)
- Look for Updates and Security and click on it
- Is there anything waiting to be installed or a restart?
- If yes Is, then do so and restart when instructed
- If not then click on Check for Updates, apply them and restart as requested
- Repeat checking for updates and restarting till there are no more
Whether or not this makes a difference to the performance, it is a good exercise to bring the computer up to date.
If the performance is still not as expected or desired, then it might well be something else, which is where I can help.
At these extreme times of self-isolating or
social distancing, I thought I should remind everyone that there are a lot of
computer/laptop problems I can fix remotely. That’s to say it is not necessary
for me to visit! I log onto your PC using some clever software and then I can
control it as if I was with you.
Two things are required for me to be able to
do this: firstly, you need to have internet access and secondly, I need your
help to get me connected up.
(For TalkTalk customers, there is a problem whereby TalkTalk have blocked all remote access to their customer PCs i.e. everything I have mentioned above I cannot do! It is necessary to log into your TalkTalk account and turn off the Spam Protection feature before Remote Support can be provided.)
For many their laptops/computers have taken
on a new purpose; a lifeline. For all those people I have met over the years
and said of their PC, “What you know and use it for now may change in the
future”: this is somewhat extreme, but is the sort of thing I was
If you think I can help, please ask. I will
do my best to assist in any way I can. I would only ask to please bear with
Fiona and I as we work through your messages, while at the same time supporting
our own older family members.
Posted in Featured
Tagged with: Remote Support