Who are we?
I.T. Know Howe Ltd is a supplier of IT support and consultancy.
Why do we have a Privacy Policy?
We have developed this policy because we want you to feel confident about the privacy and security of your personal information. It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.
When we refer to “personal information” in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, or in any other capacity.
Please read this privacy policy carefully. If you are visiting our website or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.
What does this privacy policy cover?
This privacy policy only applies to how I.T. Know Howe Ltd deals with your personal information. It does not apply to any other company or to any other company’s websites even if you access them through I.T. Know Howe Ltd. If you disclose your personal information to other companies your information will be dealt with according to their own privacy practices.
What personal information do we collect about you, and when do we collect it?
We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private / business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering.
Do we share your personal information with anyone else?
We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.
We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
For how long does I.T. Know Howe Ltd keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How can you access, amend or take back the personal data that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, for profiling your suitability for certain roles), or consent to market to you, you may withdraw your consent at any time.
Data Subject Access Requests (DSAR): Just so it’s clear, you have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or, additionally do one of the following:
– we may ask you to verify your identity, or ask for more information about your request; and
– where we are legally permitted to do so, we may decline your request, but we will explain why if we do so.
Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data is collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format.
Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority, details of which can be found in ANNEX 1 at the bottom of this page.
If your interests or requirements change, you can unsubscribe from part or all of our marketing content (for example I.T. Know Howe Ltd newsletters) by clicking the unsubscribe link in the email.
How can I find out what personal information I.T. Know Howe Ltd holds about me?
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.
You can make a formal request if you want to know what personal information I.T. Know Howe Ltd holds about you. In this case, please put your request in writing and send it to us. Our address can be found on our contact us page.
How can I change the personal information I.T. Know Howe Ltd holds about me?
If the information we hold about you is inaccurate, please contact us to let us know and we will make the necessary amendments and confirm that these have been made.
How do we protect your personal information?
We are serious about the security of your personal information. We take appropriate technical security measures to protect your data against unauthorised disclosure or processing.
How do you find out about changes to our privacy policy?
We may change our privacy policy from time to time. New policies will be published on our web site.
Does I.T. Know Howe Ltd’s privacy policy protect me when I use I.T. Know Howe Ltd’s websites?
I.T. Know Howe Ltd’s privacy policy also applies to information collected when you use any of our websites. You do not have to register to access our websites. However, if you provide information via the “contact us” feature, you indicate your consent to our use of your personal data in the manner described in this privacy policy.
Are third party sites covered by this policy?
Third party Internet sites that you can link to from I.T. Know Howe Ltd’s websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. I.T. Know Howe Ltd accepts no responsibility or liability for these sites.
ANNEX 1: HOW TO CONTACT YOUR LOCAL SUPERVISORY AUTHORITY
Country in which you use I.T. Know Howe Ltds’ services or supply I.T. Know Howe Ltd with services: UK
Details of your local supervisory authority: The Information Commissioner’s Office. You can contact them in the following ways:
Phone: 03031231113
Email: casework@ico.org.uk
Post: Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire
SK9 5AF
Last Updated: 24th May 2018